Site FAQ

Site FAQ’s

 

What is the Zhu-niverse?
The Zhu-niverse is a place that runs on ideas, playfulness, dreams…and most of all: FUN! Home to all of the Zhus--the cute, the silly, and the fur-ocious--it’s a special place that is constantly being built, changed and rearranged. Children and adults alike can live like their favorite Zhus for a day in the Zhu-niverse.

 

What is the Zhu-niverse.com?
The Zhu-niverse.com is the official website for ZhuZhu Pets™, Kung Zhu™, ZhuZhu Babies™ and the upcoming ZhuZhu Princess™. Children can explore the different worlds of the Zhu-niverse, meet the Zhus, play games, learn new fun ways to play with their Zhu toys, keep an inventory of their Zhu toys and create Zhu wish lists. Engaging, imaginative and creative, in short, the Zhu-niverse is the ultimate place for kids that love Zhus!

 

How much does it cost to be a part of the Zhu-niverse?
It’s free! That’s right, there is no cost to visit Zhu-niverse.com. Anyone is welcome to explore and play. However, for the best experience, true Zhu-natics will want to register to the site - which is also free, simple and completely safe.

 

Is the Zhu-niverse.com a safe place for my child?
Yes, the Zhu-niverse is totally safe and secure. A completely closed site, there is no peer-to-peer interaction. Your child will only be able to interact with furry, funny hamsters and other Zhus. The Zhu-niverse was designed by following all the guidelines set forth by COPPA. So, you can rest assured that while your child is exploring the Zhu-niverse they won’t discover anything that they shouldn’t.

 

Why should I register to the Zhu-niverse?
Plain and simple? More FUN! By registering yourself and your kids to the Zhu-niverse.com, you’ll be able to get the most out of the website. When your child is registered, they will be able to set up a Zhu Zone, which is a special place of their very own in the Zhu-niverse. From the Zhu Zone they will be able to track where they’ve visited, keep up on their toy collections and create a wish list. Parents that register will have access to everything their child does, including their child’s inventories and wish lists!

 

Who uses my registration information?
Your information is completely safe and secure. It is only used by the Zhu-niverse website to differentiate you from other users.

 

How do I buy product from the website?
Sorry, we do not sell any ZhuZhu Pets™, Kung Zhu™, and the upcoming ZhuZhu Princess™products on our website – but lucky for you, these brands ARE available at most major retailers and toy stores. Please visit our "Where to Buy" section to find the names of approved retailers. Cepia LLC does not endorse third-party reselling that may result in price gouging.

 

How do I register?
It’s simple! From the home page, click on My Zhu Zone at the top of the page.  Then choose "Create New Account" and follow the instructions to create a Parent account. Once you are logged in as a Parent, you can create a unique username and password for each of your children through the My Zhu Zone page - just click "Add a Child" and follow the instructions on screen.  The Zhu-niverse will soon be yours!

 

Do I need to have ZhuZhu Pets™, Kung Zhu™ or other Zhu Toys to register?
Nope. But the site was created to not only tell the story of the Zhu-niverse, but also to encourage children to play with their physical Zhu toys. So if your child is visiting Zhu-niverse.com and doesn’t have any toys, don’t be surprised if you get a Zhu wish list!

 

What benefits are there to registering?
Your Zhu-niverse experience will be enhanced! A great benefit is that the site will be able to remember you from previous visits…what parts of the site you’ve been to, your game scores, your collections and your wish list – all locked in the Zhu-niverse memory vault.

 

How do I report an issue with the Zhu-niverse?
If (heaven forbid!) you are having a problem or something isn’t working right, first try clearing your browser cache and then reload the site.  If you continue to have problems with the Zhu-niverse please contact a systems administrator. Contact Us

 

What if a game isn’t working?
Zhus not playing nice? If you can’t get a game to work properly, first close the game and try restarting it. If it still doesn’t work please contact a systems administrator. Contact Us


Where can I find answers to the downloadable activities?
Can't figure out the answer to one of our word games, mazes, or other downloadable activities?  Download the answer sheets by clicking the links below:


What if my child or I can’t access our inventory?
Oh no! The first thing you need to do is make sure that you’ve properly signed-on to your account. If you’ve signed-on and still can’t access your inventory, please contact a systems administrator. Contact Us

 

What if I can’t access a wish list?
Uh oh! The first thing you need to do is make sure that you’ve properly signed on to your account. If you’ve signed on and still cannot access your collection please contact a systems administrator. Contact Us

 

How does my child add things to their wish list?
Easy-peasy – they just click, “I Want It”! Whether your child found a ZhuZhu Pet, Kung Zhu, or another Zhu product they want by clicking through the “Meet” section of the website or by finding a product while exploring the Zhu-niverse, all they have to do is click the “I Want It” icon next to the product. Once clicked, if your child is properly logged in, that product will be immediately added to your child’s wish list.

 

How do I add things to my collections?
Just click, “I Have It”. Whether your child found a ZhuZhu Pet, Kung Zhu, or another Zhu product they have by clicking through the “Meet” section of the website or by finding a product while exploring the Zhu-niverse, all they have to do is click the “I Have It” icon next to the product. Once clicked, if your child is properly logged in, that product will be immediately added to your child’s collection.

 

What are badges, and how do I collect them?
Badges are little rewards you win by exploring the site.  You must be logged in as a registered user in order to collect badges.  You can view the badges you've won by visiting the My Zhu Zone profile page.

 

Where can I get the latest information about the Zhu’s and Zhu products?
Zhu-niverse.com is definitely the place! You can click on the “Meet” icon at the top of the screen or the Product Information and Safety icon at the bottom of the screen to get all information about ZhuZhu Pets™, Kung Zhu™, ZhuZhu Princess™, and other upcoming Zhu Products. You can click on the “Zhu’s News” icon at the bottom of the screen to find out everything happening in the Zhu-niverse!