Contact Us

Contact Us

Thank you for visiting the Zhu-niverse! We would love to answer your questions, help you with trouble-shooting, hear your comments and get your feedback.

If you are having a problem with your ZhuZhu Pets™, Kung Zhu™ or other Zhu products, please check out the “Product Information and Safety” section of our site.

Can’t find the answer to your question in the FAQs section? We are happy to answer any questions about the Zhuniverse website when you email us at cepia@charactergroup.plc.ukPlease include your username in the email body when contacting us with questions about your registered Zhuniverse account. And a quick tip: if the email link above doesn’t work, you can always copy and paste it into your email address box. 

If this is a product related issue, please send us a note at and we’ll do our best to get back to you as quickly as possible.


Corporate Office:

121 Hunter Avenue, Suite 103
St. Louis, MO 63124
Phone: 800-225-9319
Fax: 314-725-4919


Retailer and Distributor Inquiries:

Looking for information on the Zhu-niverse and Zhu products? E-mail us at:


Media Inquiries:

Please contact Grant Deady, Zeno Group for ZhuZhu Pets: